Shipping policy

SHIPPING AND HANDLING

GENERAL INFORMATION

HOURS OF OPERATIONS: We ship Monday to Friday 8:30 AM to 4:30 PM (MST), excluding Canadian Statutory Holidays. Our teams take a break too!

SHIPPING CARRIER: Shipping is provided via Canada Post ground/surface delivery services, unless otherwise requested. Service is transferred from Canada Post to USPS for US customers using the same tracking number. International orders transfer to local national mail carriers. 

ORDER PROCESSING TIME: On average we ship orders 2 - 3 business days once your order has been placed. Processing times increase during high volume promotions, your patience is appreciated.

TRACKING: All orders receive automatic package tracking, provided via email address used at checkout.

INTERNATIONAL ORDERS: We are not responsible for any duties/taxes/levies imposed by local governments or import agencies for US or International orders.

ADDRESS ERRORS: Address errors entered during the ordering process by the customer that result in a lost/ missing package are the responsbility of the customer. Any additional charges to reship you order will be the responsibility of the customer.  

SHIPPING TIMELINES (ESTIMATES)

  • Canada:
    • Alberta - approximately 1-3 days
    • Rest of Canada - up to approximately 7 days
  • USA: approximately 8 - 10 days
  • International: approximately 4 - 6 weeks, shipping times vary

ADDITIONS OR CANCELLATIONS

Mistakes happen! If you have forgotten to add something to your order or you wish to change it, please email us within 24 hours to hello@noticehairco.com.

Once an order has been processed for shipping, changes will not be permitted.

Sale items are FINAL SALE,  no returns, refunds, cancellations, rain-checks, or exchanges on sale merchandise. 

Notice Hair Co., reserves the right to not ship and cancel an order, for any reason, at their discretion.

 

RETURNS

Nope, nada! We do not accept returns of our products due to the environmental impact of reverse shipping and sanitary reasons. Over 5 billion pounds of waste is created annually due to reverse shipping and that's a no for us.

Have a problem? We'll make it right. Email us at: hello@noticehairco.com with your order number, details of the issue, and picture attachments. All requests will be handled on a case by case basis.

We strongly encourage you to read our product descriptions, ingredients and care instructions thoroughly. If you have any questions, please email us or slide in our live chat prior to ordering.